SHIPPING

Where do you ship?

Cherry Gardens ships internationally. Shipping rates are calculated at checkout based on your location.

Please allow 1 to 3 business days for your order to be received and processed, in addition to shipping time, which varies depending on where in the world you are and how quickly shipping providers can get your order to you. 

Questions about sizing, ordering or shipping? Just want to say hey? Please email us at hello@shopcherrygardens.com or DM us on Instagram (@_cherrygardens) -- we're more than happy to chat!

  

BILLING

What currency do you charge in?

All product pricing is listed and billed in Canadian dollars (CAD). Payments will show up on your statement in your local currency. Please note the current exchange rates - it might even work in your favour!

We accept Visa, Mastercard, and American Express cards, as well as PayPal, Google Pay and Apple Pay. Unfortunately, we cannot accept checks or money orders. 

RETURNS + EXCHANGES

What’s your return policy?

We've extended our return policy. If for any reason you don't love your new pieces, we are happy to exchange or refund your full-price purchased. item. Items must be returned in their original unused/unworn condition with tags attached within thirty (30) days after the date on which the order was received.

We'll cover the return shipping for domestic packages only. Your original shipping charges and return packaging costs will not be refunded.

Any returned items that are damaged or incomplete will not be accepted and will be sent back as-is to the buyer, at the buyer's expense. 

To process an exchange or refund, please send an email to hello@shopcherrygardens.com with your order number and we'll take it from there. 

What about sale items? 

Only regular priced items may be refunded or exchanged. All sale or discounted items are FINAL SALE.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

 

AFTERPAY

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.

 

How do I use Afterpay?

Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

 

Where can I use Afterpay?

Afterpay can only be applied to purchases made on the retailer website or in-store (where available).

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Afterpay?

If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy noted on this page. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website (www.afterpay.com) for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy, which can be found at www.afterpay.com/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.